Shipping & Delivery Policy
- Shipping prices for any form of delivery and orders is constant.
- A free shipping is available for orders more than Rs.499.
- The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.
- A shipment takes 3 -10 business days to arrive depending upon the location.
What is the processing time?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. It normally takes within 24 -48 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by email [email protected] or call us on 0674-7965929, we will get back to you within 24 hours.
Return & Refund Policy
How can I return an item already purchased from Villamart?
If you have received an item (Other than Fruits & Vegetables) as a defect or in damaged condition, to return that item, you can mail us at [email protected] with complete order details like Order ID, Order Date, the reason for return/replacement of the item, images clearly showing a damage, defect / missing product in the order etc.
Our Support team will confirm the return request after receiving the details from you, and will inform you about the return/cancellation completion process. It is advised that the return items should be adequately packaged. The final decision of the request will lie with Villamart and cannot be contested.
When and on what terms can you return the shipment ?
At Villamart, we are committed to make your purchase experience as smooth and delightful as possible. There is no return to be accepted for Fruits & Vegetables and Milk items unless strong evidence is available. Villamart allows return of products within 2-3 days after delivery in all the following cases:
- Item/Product is defective, used, altered or the seal of the package is broken.
- Physical damage to the box or to the Item/product.
- The packet was empty / some item or product/products was/were missing.
- Product is significantly different from the specifications given by the vendor (wrong weight, or material related issues)
Please ensure that the Item/product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items. Returned Products because of a damage/defect will be refunded in full, including a standard delivery cost incurred by you in returning the item to us. VillaMart will not refund opened or used products. All refunds will be initiated through a Bank NEFT/RTGS transfer.
If you have any concerns related to the product :
Drop us an email at at [email protected] or call us at 0674-7965929.
In case you need to cancel your order :
You can cancel an order within 6 hours of placing the order. Please write to us at at [email protected] or call us at 0674-7965929.